Extended Support Plans A SewingInUSA.com Exclusive       24 Hour Support At The Touch Of A Button! _____________________________________________________________________________ This is the exclusive SewingInUSA.com CarePak Extended Support Plan. We know of no other extended support plan offered by any other company that costs so much to maintain and provide to customers. Our exclusive CarePak Extended Support Plan provides peace of mind that you will find with no other support plan at any other company at any price. As a dealer we are required to provide a minimum of 90 days of tech support for the products we sell. With our exclusive CarePak extended support plan we actually extend this to 2, 3 or 5 full years. So if you ever have any questions on the operation of the product or just sewing or embroidery in general you will be provided with a dedicated email address that is monitored 24 hours a day, 7 days a week. You simply drop an email to this special email address with your order number and your questions. Our average response time is less than 5 minutes. It is basically a "educator" that is available to your 24 hours a day, 7 days a week. Any question big or small is welcome. SewingInUSA.com has always prided itself on top quality support for its customers. To further our commitment and to offer an exceptional level of support, SewingInUSA.com has created an exclusive series of CarePak Extended Support Plans to fit your needs. This extended support plan will extend the standard 90 day support period that is included with your product and also provides priority support response times. Response Time: Priority response. Average response time in most cases is less than 5 minutes. Case Limit: Unlimited Support Access: E-Mail Cases are sent through a dedicated email address that has been created especially for CarePak Extended Support Plan members for fastest response times. Support Features   Support Feature CarePak Extended Support     E-Mail Support Yes - Monitored 24 Hours A Day Priority E-Mail Support Yes - 5 Minute - Average Response Time Case Limit Unlimited How To Utilize and Contact Our CarePak Support Team: Once you get your order there will be a dedicated email address printed on your receipt for you to submit your questions to the special CarePak Support Team. When contacting the CarePak Support team please be sure to include your order number which can also be found on your receipt and this will assist in obtaining the fastest response.       Terms CarePak Extended Support Plans CarePak Extended Support Plan and the The CarePak Extended Support Plan (further referred to as "Plan") was designed to provide the user with priority product support, tech support and various options as well a dedicated contact email address to get the fastest response to their questions. When contacting user must provide their order number which is found on their receipt as this serves as their virtual proof of purchase. The dedictaed email address is monitored 24 hours a day and while average response times are 5 minutes or less, there is no guarantee written or implied as to actual response time. Please allow up to 24 hours for a response to your question, as this time allows our team to provide thorough and accurate responses. The CarePak Support team resevers the right at anytime to refer questions to the product manufacturer should they feel a better resolution is possible through this method. In no event will CarePak or SewingInUSA be liable for any damages, loss of use, lost profits, lost savings, incidental damage, or other economic consequential damages. This is true even if the other party is advised of the possibility of such damages. We may modify these terms and conditions at any time without prior notice and will supersede all prior polices written or implied. Please understand that the Plan's primary focus is to provide support to consumers through the most efficient methods available. We have found that providing email support allows us to give quick, reliable, and consistent answers to questions and concerns. Using email also allows us to document what was communicated in previous emails to you and to avoid duplication of responses. We hope you see that our support system is designed to get the most number of customers the most accurate answers as quickly as possible.