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30 Day Return / Exchange Policy
Please Email Support@SewingInUSA.com For Proper Instructions Prior To Returning Any Item!
If for some reason your purchase does not fulfill your needs you can return it within 30 days from date of receipt of the product (According to delivery records). Simply email our returns department with your order number and reason for return at Support@SewingInUSA.com for a required Return Authorization Number and we will give you proper instructions on returning your purchase (this information can only be obtained through email). We CANNOT accept returns without a Return Authorization Number, so be sure to contact us first. Returns sent without a Return Authorization number will be refused and returned to you. Shipping is non-refundable, and items purchased originally with Free Shipping will have the original shipping fees deducted from the refund. Return shipping charges are the responsibility of the consumer. Providing your purchase is repacked according to factory standards with all items included and without excess wear there is only a 15% Restocking Fee unless the item is defective at which time the item would be repaired or replaced (our option). We only offer one 30 day return period and this does not restart if an item is exchanged or replaced. Extended Warranties may only be canceled within 30 days from date of purchase for a full refund. Return / exchange policy does not apply to all items (see below).
Return / Exchange Policy applies to the following products:
Embroidery Machines*
Sewing Machines*
Sergers*
*see exclusions listed below
Return / Exchange Policy does NOT apply to the following products
which are Non-Returnable & Non-Exchangeable:
Any Item Without Original Boxes and/or Packaging
Computer software and/or hardware
Memory cards, disk collections or designs
Books and videos
Sew Cute Toy Sewing Machines
Elna Mini Opal Sewing Machines
Parts, accessories and notions (examples: machine feet, bobbins, bulbs, carrying cases, thread, special orders, dress forms, stabilizers, needles, hoops etc.)
Steam cleaning products
Irons and ironing presses
Pest control products
Air machines
Commercial or Industrial Products
Quilting frames
Grace Quilting Products
Sewing Furniture
Reliable brand products
Yamata brand products
Automotive Related Products
Any items that include a mail-in rebate that the rebate form has already been sent in.
Any item that is missing the UPC barcode from the packaging.
Any items that include a prepaid "gift" or "gas" card are not eligible for return for refund.
Items listed above that are non-Returnable and non-Exchangeable are covered by warranty (excluding Sew Cute machines) and are fully insured when shipped.
Note: Our products are not intended for commercial or business use.
Any suspected commercial or business use of our products constitutes abuse of the product and will void all warranties, including the 30 Day Return Policy.
WARRANTY REPAIRS & SUPPORT
Shipping (to and from) is provided for the first 30 days from original date of receipt of your order (According to Delivery Records) on any warranty repairs (if the product is received and the issue is not a warranty repair, the consumer will be charged for all shipping costs involved and the repair itself), provided that the original box and packaging materials are retained (This policy does not apply to RELIABLE brand products or shipments going to Alaska and Hawaii). If the original box and packaging materials are not available, please note that shipment and insurance of the product is the responsibility of the customer. In addition, if products are sent without the original box and packing AT ANY TIME (Before or after the 30 day period), we are required to purchase appropriate boxes and packaging, and the costs for those materials will be charged to the customer before return shipment can take place. Simply email our support department at support@sewinginusa.com for the required Repair Authorization number and proper return instructions. All of our support is provided through email only. Please understand that our primary focus is to provide support to our consumers through the most efficient methods available. We have found that providing email support allows us to give quick, reliable, and consistent answers to questions and concerns. Using email also allows us to document what was communicated in previous emails to you and to avoid duplication of responses. We hope you will see that our support system is designed to get the most number of customers the most accurate answers as quickly as possible. We are glad to provide free support for the first 90 days of your product purchase and will assist to the best of our ability to help you resolve your issue, simply email our support department and provide us with your original order number as this serves as your proof of purchase. It is the responsibility of the consumer to retain their receipt and order number from their purchase in order to qualify for both warranty repairs and support. After 30 days, all shipping charges are the responsibility of the customer. We reserve the right at any time to request the consumer contact the manufacturer directly for any warranty issues. Due to insurance reasons we cannot provide loaner machines and must receive the original machine back before any replacements can be made.
ABOUT POSTED PRICES & SPECIALS
Prices the manufacturers charge us change almost daily in this business. Therefore, our prices and offers must always be subject to change without prior notice. Price changes go into effect at the time they are made on our server. To avoid any doubt about pricing, always hit the "Reload Page" or "Refresh" button on your browser to ensure you are not looking at old information stored in cache memory on your own system before entering an order. Due to our prices changing almost daily, if a price changes after you place your order we cannot honor new prices on already placed orders.
By ordering from our us (online, by phone, by mail or by live chat), you are agreeing to the policies found on this page
Policy is subject to change without notice and will supersede all prior polices written or implied.
We reserve the right to correct any price, typographical, photographic, or production error without notice.
FREQUENTLY ASKED QUESTIONS ABOUT ORDERING:
What happens if I refuse delivery of my order?
If you refuse your order for any reason you will be charged original outgoing shipping and a 15% restocking fee. Refusing your shipment is not the proper way to cancel an order and you will incur expenses needlessly. If you want to exchange or return for refund, you must follow our return and exchange policies listed above.
Should I contact my credit card company for assistance or help?
Customer agrees to the terms listed on this page by virtue of placing an order with our company and receiving an order number. Customer authorizes their credit card company to abide by these terms. Please email us immediately at Support@SewingInUSA.com if there is a problem so that we may assist you faster and stay within our terms above. It has been our experience that contacting your credit card company prior to us significantly delays any assistance that you are entitled to receive. We stand by our policies, and will vigorously defend against all credit card disputes. Again, if there is a problem, please email us so that we may solve it for you.
What if my order is damaged during shipment?
We fully insure each and every package that we ship. If your order arrives and there is any damage it will be replaced and we will take care of filing the insurance claim with the shipping carrier (usually takes 7-10 business days). We package and ship over 200 packages a day and have a perfect shipping record. Less than 1% of anything we ship ever gets damaged during transit.
On items that cannot be exchanged or returned, what happens if they are defective?
Simple! All the items in the list with the exception of the Sew Cute Machine, are covered by manufacturer's warranty and if there is an issue they will either be repaired or replaced (our option) under the products warranty.
What if there is a shortage in my order or something is missing?
We will gladly replace any items that were not originally included with your order.
All shortages with your order must be reported within 7 days from date of receipt (According to carrier delivery records).
Do you offer support for your products?
Yes we sure do. SewingInUSA.com's primary focus is to provide support to our consumers through the most efficient methods available. We have found that providing email support allows us to give quick, reliable, and consistent answers to questions and concerns. Using email also allows us to document what was communicated in previous emails to you and to avoid duplication of responses. We offer support through email only, Our support system is designed to get the most number of customers the most accurate answers as quickly as possible.
Will the delivery company just leave my package outside if I am not home?
No. We pay extra on every package sent to have the delivery company obtain a signature from you when the package is delivered. This eliminates theft, weather damage, etc. If you elect, you are welcome to ask us that there be no signature required at delivery but that relieves us from responsibility if the package is lost, stolen or damaged and we do not suggest this option.
Will you give me the tracking number to me order?
Absolutely! We will email it to you (provided you gave us an accurate email address when placing your order) once the item has shipped (provided you gave us a correct email address when ordering). You may also visit our "Order Status" page that can be easily found on any page of our site in the upper right hand corner of the screen and either enter in your phone number (no spaces or dashes) or email address and it will pull up all the tracking numbers associated with your order.
I tried to track my package and it says "Tracking Number Is Invalid". What do I do?
Just sit back and relax, it can take up to 72 hours for the tracking number to become active and trackable, this does not mean your item was not shipped, it just means that it isn't showing up the delivery company's system yet. | 
